TESTIMONIAL
Phyllis and I thought it appropriate to write a note thanking your reverse mortgage department for helping us with our reverse mortgage. I am not sure if you are familiar with our circumstances so I will be brief.
I am 93 and Phyllis is 89 years old. We planned well for retirement but most of our resources were depleted when Phyllis won her battle with cancer. At this stage of our lives neither of us were much inclined to relocate to a smaller home or apartment or enter an assisted living facility but we were now faced with that decision. We are both still relatively active and enjoy the home we raised our family in, especially when the children and their children and their children come to visit. Our preference was to find a way to stay in our home knowing we would probably not qualify for a refinance to access our equity and knowing we could probably not make the payment.
The people in your reverse mortgage department are some of the most professional people we have dealt with. From the beginning when we requested your no cost, no obligation no sales pressure reverse mortgage analysis their primary focus was to educate us about all aspects of the reverse mortgage. They also advised us about the independent mandatory counseling that had to take place and to consult with our children and other trusted advisors about whether or not to proceed with this loan.
What we accomplished with the help of your reverse mortgage staff is just what needed to happen for us. We paid off the small $12,000 mortgage balance and eliminated that payment. We now receive income of $700 per month to supplement our income and that takes a lot of pressure off the month to month finances. We were also able to receive a lump sum payment of $25,000 that we gave to our youngest daughter so she could buy her own home. Without the reverse mortgage she would have been the only one of four children we did not help with their first home purchase. All of this with no monthly payment and the balance is not due until neither of us occupy the property.
We are now living comfortably in our home with no financial difficulties and we know that should the time come that we may require in home care of some kind that we have the resources to provide for that event as well.
The people in your reverse mortgage department did what they said they would do. Provide the facts and facilitate the loan and leave the final decision in our hands with no sales pressure.
Thank you and please thank them as well..